Cancellations
If your order has not been packed by our warehouse team yet, we’ll simply cancel it and refund you, using the same method that you used to pay for it.

If your order has already been packed by our team, we will be unable to cancel it. If this happens, you can simply refuse to sign for the parcel when it arrives and it will be returned to us at no cost to you.

Returns

Afterglow accepts unopened items for refund or exchange for up to 30 days. Faulty items will be replaced or exchanged up to 30 days after purchase, unless otherwise stated in the product specification.

Refunds take 5-7 business days, depending on your bank's transfer process.

Failed Delivery

If a delivery attempt is unsuccessful due to reasons beyond our control, such as the buyer being unavailable, incorrect address details, or refusal to accept the package, the buyer is responsible for the return shipping costs and any related losses.

Incomplete Address Information

In the event that the provided address information is incomplete or inaccurate, leading to a failed delivery attempt, the buyer is required to cover the return shipping expenses and any consequential losses.

Pickup Delay

If the buyer causes a delay in the scheduled pickup process, resulting in additional costs or complications, the buyer is accountable for the return shipping fees and any associated losses incurred during this delay.

Lost package

Afterglow is not responsible for lost, misdirected or stolen packages, but if your package has not been delivered we are happy to do what we can to help find it. A lost package is one that does not show confirmed delivery via a tracking number. If your tracking number shows that the package has been delivered, the insurance will not cover the loss. If you have any problems receiving packages locally, you should request a signature-required service at checkout

Please contact our Customer service at email to get the return address.

Email: info@afterglowgoods.com